We consider ourselves an ethical and morally responsible company and agree to treat you and your data fairly and with respect.
1. Your Personally Identifiable Information - How We Collect & How We Use It
When you visit our site we may automatically collect the following information:
If you request to receive company or product information, or request information about specific Acting Services, or provide comments about Acting Services, you will be asked to provide contact information so that we can complete your request. We use this Site Information to fulfil your request. We may also use this Site Information to send you additional information about our Services or Courses on the Site that you may be interested in.
Some of the Services require that you become a registered user and create a user account. This will require that you provide certain personally identifiable information, that may include (but not be limited to) your name, e-mail address, telephone and address information.
You allow us to use this personally identifiable Site Information to register you to use the Acting Services, and otherwise provide you with the Services; verify your authority to enter the Site and access the Acting Services; notify you of updates; improve the content and general administration of the Site and the Services; provide you with notices regarding the Services and other services that you have purchased or may wish to purchase in the future.
We will not store any data in our systems relating to your identifiable personal information that is not directly relevant, or needed for the general use of the Site, the Acting Services.
Any data that you submit to Online Investment Solutions Ltd will be held as private and confidential and will not be shown or made available to any third parties, the public or other members at any time. The only exception to this data is any public data you upload, which is detailed in section 12.
Your data will be accessible by Online Investment Solutions Ltd employees, contractors and temporary workers - if that data is required to assist in managing your account, or assist in providing the Acting Services. However this data will never be removed from or copied out of any of the Online Investment Solutions Ltd platforms.
We may also employ third party services or applications (data processors) to assist in providing the Acting Services and again this data will only be made available to them for the purposes of providing those Acting Services. With these third party services or applications, adequate contracts will be employed to ensure confidentiality and the privacy of your data.
You agree that you are free, and/or have adequate license, and/or have adequate permission to use any data that you provide or upload to the Site and the Acting Services. You also agree to indemnify Online Investment Solutions Ltd against any breaches of copyright law or license or permissions of data, or any litigation that may uprise from your data and its permissible use that you have uploaded.
2. Your Personally Identifiable Information - How Long We Retain The Information
2.1 - Data we have collected relating to you over time, that may be required to be kept for legal or financial regulatory reasons, will be kept for the statutory 7 year retention period - after which the data will be removed. Examples of this could be (but not limited to) financial invoices and order history, course information that proves we have delivered the required service to you and so on.
2.2 Any data that does not need to be kept for legal or financial regulatory reasons will be deleted after 2 years of your last account login period, or your last interaction with us, whichever is greater.
2.3 Any data that we require to fulfil any current contracts or agreed services with you will be kept until the contract is terminated, for example (but not limited to), account data allowing you to access the Acting Services, after which point, point 2.2 applies.
3. Your Personally Identifiable Information - Your Right To Be Forgotten
You have the right to be forgotten under the laws of the General Data Protection Regulation. If at any time you wish for your data to be deleted, contact our support team using the Contact Us page.
As long as the deletion of data does not break the terms in section 2, we will delete all of your identifiable personal information.
4. Your Personally Identifiable Information - Your Right To See What Data We Hold
If you wish to see what information is stored about you, contact our support team - using the Contact Us page - and we will respond with the information we store relating to you.
You will be asked for your email address to locate your account.
5. Your Personally Identifiable Information - Your Right To Portability Of Your Data
At any time you may request that we send your data to a third party. To initiate this process contact our support team using the Contact Us page and we will action this request for you.
Please note that we take no responsibility for the use of this data by any third party, and are not liable for this data being in any specified format that the third party may request.
6. Your Personally Identifiable Information - Data Breaches
To comply with the GDPR regulations, if any breaches of any data occur, we are obligated to inform the ICO (Information Commissioner's Office) within 72 hours of the breach. For any breaches that are considered critical, for example, any breaches that have released financial information, we are obligated to inform you immediately. We will do this using the contact information that we store on you.
7. Other Information We Collect & How We Use It
Online Investment Solutions Ltd may also automatically collect and analyse Site Information about your general usage of the Site, Services and Acting Services. We might track your usage patterns to see what features of the Site, Services and Acting Services you commonly use, Site traffic volume, frequency of visits, type and time of transactions, type of browser, browser language, IP address and operating system, and statistical information about how you use the Services and Acting Services.
We recognise the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information. Children under the age of 18 may not register for an account or register for or purchase Courses.
Individuals over the age of 13 but under the age of 18 may only use the Services with the involvement, supervision, and approval or a parent or legal guardian - in such cases the parent or legal guardian must register for their account or purchase the product or services, and it is the parent or guardian that accepts the terms of this policy.
It should also be noted that there are elements of profanity in some of our course and resource material which should be monitored by parents or guardians as to appropriateness for persons aged between 13 and 18, and in such cases parents should exercise parental guidance.
9. Disclosure Of Information
10. Updating, Correcting & Redaction Of Your Information
You have the right to have your data updated or amended.
If you are an existing account holder, or have previously been an account holder, then at any time you can log into the Site, navigate to the Settings section and amend or redact your data manually.
If you are not an existing account holder and wish to have your data amended or redacted contact our support team using the Contact Us page and we will respond to your request.
11. Data Security
The security of your personal information is important to us. Online Investment Solutions Ltd employs procedural and technological measures to protect your personally identifiable information. These measures are reasonably designed to help protect your personally identifiable information from loss, unauthorised access, disclosure, alteration or destruction.
We use software, secure socket layer technology (SSL) encryption, password protection, firewalls, internal restrictions and other security measures to help prevent unauthorised access to your personally identifiable information.
12. Your Public Data - Limitation Of Our Liability
Some sections of the Site and the Acting Services inherently display some of your data publicly, or to other members. Some examples of this (but not limited to) are the post comments sections, private community, LIVE broadcast sessions and interactive webinars and phone-ins. In these cases, you acknowledge that in posting data to these Acting Services, you are aware that this data is public and indemnify Online Investment Solutions Ltd against their misuse by the public.
You should be aware that when you voluntarily display or distribute personally identifiable information, that information could be collected and used by others. Online Investment Solutions Ltd is not responsible for the unauthorised use by third parties of information you post or otherwise make available publicly.
In cases where you upload data that is displayed publicly, you agree to grant Online Investment Solutions Ltd a non-exclusive license to display the data, globally and in all regions, without any fee incurred, and for the duration that you wish to display the data, and on all platforms that the Site and the Acting Services may be available on now and in the future.
In cases where you upload data that is not displayed publicly, you agree to grant Online Investment Solutions Ltd a non-exclusive license to display the data on our website for your own use, and with private and confidential, but visible access to our support staff only, without any fee incurred, and for the duration that you wish to display the data, and on all platforms that the Site and the Acting Services may be available on now and in the future.
13. Links To Other Websites
The Site, Services and Acting Services, may provide links to third party web sites or resources not associated with us and over which we do not have control ("External Web Sites").
Such links do not constitute an endorsement by Online Investment Solutions Ltd of the External Web Sites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that Online Investment Solutions Ltd is only providing these links as a convenience, and is not in any way responsible for the content of such External Web Sites.
The website also uses Google Analytics to record visitor data.
15. Mailings & Marketing
Newsletters and occasional marketing mailings are made to our users, members and third parties.
Online Investment Solutions Ltd complies with the laws laid out in the General Data Protection Regulations (GDPR).
We will never give or sell your details to third parties - your data will remain solely with us and our group of companies. You have the right to opt-out of any marketings: If you have already opted in to receive email from us but do not wish to continue to receive such mailings you can simply opt-out using the unsubscribe link provided at the bottom of every email.
From time to time we may also advertise our products to you using the Facebook, Google Adwords, Twitter, and LinkedIn platforms. For more information on the terms and conditions and privacy policies of these companies, please see the relevant terms and conditions and privacy policies of these companies as these are out of the control of Online Investment Solutions Ltd. However these advertisements will not appear on or within the Online Investment Solutions Ltd websites. To remove your data, or if you have questions or concerns about your personal data on these platforms, please contact the company in question.
With some of our products and services, for example (but not limited to) some webinars we run on certain platforms, we may collect your telephone data and use SMS marketing to inform you of start times, changes to event details, or to illustrate or advertise products or services. If you wish at any time to opt-out of these SMS marketing communications contact our support team using the Contact Us page and we will respond to your request.
16. Material Changes
17. Financial Information
18. Contact Us